1. Where to request help
Contact contact@gyuforge.com from the email used for the order and include the order number or receipt details. Do not send review exports, backups, or license keys by email.
2. How refund requests are handled
Requests are handled under the refund terms shown at checkout, Lemon Squeezy's merchant-of-record rules, and applicable mandatory consumer rights. If checkout presents a different window or condition, the checkout information controls.
3. Activation or access issues
If Pro does not activate, contact us with the checkout email and the error shown in Review Scout. We can help investigate activation or validation problems; a temporary network or validation error does not delete local review data.
4. Local data after a refund
A refund or license change does not delete your local reviews, analyses, notes, or backups. Export or remove that data from the extension yourself. Review Scout has no cloud copy to delete.