Support
Review Scout support
Last updated: September 15, 2026
Use the guidance below before contacting us. Review Scout keeps review research on your device; support does not need your Amazon password, cookies or full browser profile.
1. Pro activation
Your license is emailed to the address used for your purchase. Paddle purchases also show the key on the completion page. Copy the key into Settings → License management → Activate. If the email is missing, check spam or contact contact@gyuforge.com with your receipt and purchase email. Do not send the license key itself. Both Lemon Squeezy and Paddle licenses are supported in the updated extension.
2. Reinstall and recovery
After reinstalling, enter the same license key again to recover Pro access. Restore your research from a manual JSON backup; license tokens are not included in backups.
3. Local data and exports
Archive moves a product to Trash and frees its active-product slot. Restore brings it back within your plan limits. Permanent delete or Empty Trash removes selected products and their linked data after confirmation; this cannot be undone. Other products, group notes and exported backups remain. Export a backup before uninstalling.
4. Amazon page or parser problems
Amazon layouts and access conditions can change. Tell us the marketplace, whether the page was a product or review page, the visible error state and the extension version. Do not send Amazon credentials, cookies, a full browser profile or review exports unless you choose to share a redacted example.
5. Translation
Review Scout reuses translations provided by Amazon where available and keeps the original review beside the translated copy. If Amazon does not provide a translation, the original remains available.
6. Refunds and checkout
Payments and refunds are handled through Paddle (Lemon Squeezy for previous purchases). See the refund page and the terms shown at checkout. We do not need your payment card details.
7. Contact
For questions, include only the minimum diagnostic details needed to reproduce the problem. Contact: contact@gyuforge.com.